Impact, Outcomes and Key Performance Indicators
Each intervention is managed by a case manager who will be your sole point of contact regarding the day to day running of the intervention. They will provide you with any updates as well as the session evaluations for each session that has taken place. The regional lead meets with the case managers weekly to discuss all of the interventions and updates are provided in line with how each intervention is progressing. This allows us to identify quickly any issues and put into place plans to support engagement within the sessions. Where any changes may be required the case manager will contact you to discuss. The transition goal provides all parties with a clear outcome that is used to demonstrate the progress that is being made.
How to access
We provide a flexible face to face service that focuses on building engagement in order to support the Young Person in line with the transition goal that is agreed. The flexibility of our service supports interventions taking place in any location that is deemed appropriate. Every session is planned and risk assessed where appropriate.
How we deliver
At the start of every intervention we will carry out an initial assessment. The Young Person/parent/carer voice is used along with other relevant information to support the process of matching with a suitable practitioner and all parties agree on a transition goal that is shared with all stakeholders. Reporting of progress is measured against this goal through session evaluations that are provided so you can be confident where the Young Person is in relation to this goal at any point during the intervention. Every intervention has a case manager assigned who will be your sole point of contact for the Young Person ensuring effective communication between all parties. The number of hours can depend on the Young Person’s needs and we can be flexible to this. The sessions can take place during school hours during term time and we can offer some holiday support if required.
How we report attendance
We log all of our attendance and this can be provided to you as the commissioner daily if required. As part of our child protection and safeguarding policy we will raise a safeguarding concern if we have not seen a Young Person for two sessions in a row. This concern will be shared with you as the commissioner.
Our key contacts
- James Auton - Regional Lead for the North East - 07415 709336
- Day to day: Case Manager / Regional Lead
- Safeguarding: Case Manager / Regional Lead