Introduction
This accessibility statement applies to the Children and Families Newcastle website: https://www.childrenandfamiliesnewcastle.org.uk
This website is run by Newcastle City Council. We are committed to making our website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
We want as many people as possible to be able to use this website.
How accessible this website is
We aim to make our content as accessible and easy to use as possible. For example, you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including JAWS, NVDA and VoiceOver)
We also aim to use clear, simple language to support children, young people, and families, including those with special educational needs and disabilities (SEND).
Feedback and contact information
If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us:
Email: CFNwebsite@newcastle.gov.uk
Telephone: 0191 277 7057
You can also contact us if you need information on this website in a different format, such as:
- accessible PDF
- large print
- easy read
- audio recording
- braille
We will consider your request and aim to respond within 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS):
https://www.equalityadvisoryservice.com
Technical information about this website’s accessibility
Newcastle City Council is committed to making its website accessible, in accordance with the accessibility regulations.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to the non-compliances and exemptions listed below.
Non-accessible content
Non-compliance with the accessibility regulations:
- Older PDF documents may not be fully accessible to screen reader software
- Live video streams do not have captions
- Interactive maps may not allow sufficient zoom for some users
We are working to improve these areas where possible.
What we are doing to improve accessibility
We are committed to continuous improvement and are:
- reviewing and updating older documents where they are still in use
- improving accessibility of new content and documents
- ensuring new video content includes captions wherever possible
- working with service teams and partners to improve accessibility across the site
Preparation of this accessibility statement
This statement was prepared on: 10 April 2024
It was last reviewed on: 2 June 2026
The website was last tested on: 2 June 2026
Testing was carried out by: Children and Families Newcastle Website Team.
The website was tested against the WCAG 2.2 AA standard.