SEND Activities Consultation Report - September 2025

This report summarises feedback from the consultation on the redesigned SEND Local Offer pages, specifically the Calendar of Events and List of Events. The consultation aimed to gather insights from users on the visual design, content clarity, and overall usefulness of the pages. Feedback was collected through surveys and open comments, with actions identified to improve accessibility, usability, and relevance. This document outlines the key findings, user sentiments, and proposed actions based on the feedback received.

Overview

Calendar of Events

Number of respondents who looked at this page: 27 

How appealing do you find the visual design? 

  • 85% (23) said very appealing
  • 15% (4) said somewhat appealing 
  • No one said not appealing at all. 

How useful did you find the content you looked at?

  • 93% (25) said very useful
  • 7% (2) said somewhat useful
  • no one said not useful at all. 

How clear is the content? 

  • 88% (22) said very clear
  • 12% (3) said somewhat clear
  • No one said not clear at all
  • Two people didn’t complete this question. 

When rating the page out of 5, all but one respondent gave the calendar 4 or 5 out of 5. 

  • 5 stars - 59%
  • 4 stars - 37%
  • 3 stars - 4%
  • 2 stars - 0%
  • 1 star - 0%

 

List of Events

Number of respondents who looked at this page: 17 

When asked about the visual design

  • 65% (11) said it was very appealing
  • 24% (4) somewhat appealing
  • 11% (2) said it was not appealing at all. 
  • Both respondents who said it was not appealing, compared this page to the calendar and said they preferred that view. 

How useful did you find the content you looked at? 

  • 82% (14) said it was very useful
  • 18% (3) said it was somewhat useful 
  • no one said it wasn’t useful.  

How clear is the content? 

  • 60% (9) said very clear
  • 33% (5) said somewhat clear
  • 7% (1) said not clear at all
  • Two people didn’t answer this question. 

When rating the page out of 5, respondents said: 

  • 5 stars - 53%
  • 4 stars - 24%
  • 3 stars - 18%
  • 2 stars - 5%
  • 1 star - 0%
Information from https://childrenandfamiliesnewcastle.org.uk/
Printed on June 30th 2026
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