The Citizen Portal is a secure website. It is used during an Education Health and Care (EHC) assessment and review. Parents/carers and young people as well as schools and professionals can use it to:
The Citizen Portal makes it easy to share and view information.
How to set up your Citizen Portal
To use the Citizen Portal for EHC assessments and reviews, you will need to do the following:
You might already have an account. Parents and carers use it when applying for a school place.
If you don't have one, that's okay. Just follow the steps below.
You need to set up 2 step verification to access the EHCP section on the Citizen Portal. It is used to keep your sensitive data more secure.
When 2 step verification is set up, a verification code will be sent to your email each time you sign in. You will need to enter this code before you can access your account.
Follow these steps to set up 2 step verification:
When you access the EHCP section of the Citizen Portal, you might already see the name of your child. This happens if an assessment for your child has already begun.
If you do not see their name, then you can add them by following these steps:
You will then be able to view your child's profile and request an assessment.
Forms for Parents/Carers and Children/Young people
You will need to submit information during an EHC assessment. We collect this information through forms. You can do this by either:
| Form Name | Description | Form Template |
|---|---|---|
| Parent Carer contribution and request for a statutory Education, Health and Care Needs Assessment |
This form is used to:
The form will need to be completed for a referral from a professional, as well as a self-referral. |
|
| Child or Young Persons Views |
This form lets a child or young person share their views about:
This form should be completed with the child or young person. You can choose to use either the plain, bubble or symbols template. The guidance sheet and prompts can help you. |
|
| Parent, Carer or Young Person form to write or upload further information. | TBC | Parent/ Carer EHC Needs Assessment Request and Contribution template |
| Parent/Carer Views – Question List | This form gives the parent/carer the opportunity to add information to the assessment with a series of 8 questions. | N/A |
| Pupil Views - Questions | This form gives the child/young person the opportunity to add information to the assessment with a series of 8 questions. | N/A |
| Parent or Carers reply to Agree or Disagree and suggest changes to Draft EHC Plan |
This form is used in response to the draft plan. It will ask:
|
N/A |
| Upload or Change an existing Photo of the Child or Young Person we currently hold. | This form allows a photo to be uploaded or changed. | N/A |
Need help with the Citizen Portal?
Contact localoffer@newcastle.gov.uk if you need any help.