Adult Social Care

Adult Social Care helps people who have care needs to stay independent, safe, and well. This includes people with physical health conditions, disabilities, neurodiversity, or mental health issues. We also help carers. 

Getting the right support at the right time means people can plan ahead and make choices that are right for themselves. People can start this conversation with Adult Social Care Point at Newcastle City Council.

There are a range of professionals within Adult Social Care including social workers, social care assessment officers, contact officers, occupational therapists, and moving and handling coordinators. There are also a range of in-house support services, such as reablement and resource centres for people with physical and mental health/dementia issues.

If people require further assessment or overview of their care needs, there are several specialist teams:

• Mental Health Team (for people under care of secondary Mental Health Services from NHS).
• Learning Disability and Autism Team (for people with a diagnosis of autism or a learning disability).
• Adult Community Teams (North, East, Inner, and Outer West neighbourhood teams) for older people, people with a physical disability, and people with an alcohol/substance misuse issue.

Keeping adults safe: Safeguarding Adults is about protecting an adult’s right to live in safety, free from abuse and neglect. They work together with people and organisations to stop abuse and neglect happening. There is a Multi-Agency Safeguarding Hub which triages all safeguarding referrals where there is no allocated social worker. They work with partners to share information and devise risk management plans.

The service can provide information, advice and support to reduce or delay the need for long term social care support, but cannot provide support for people who do not have an eligible social care need as defined by the Care Act 2014.

Contact: 

• Referrals come through our Adult Social Care Point: Telephone: 0191 278 8377 or email: ASCP@newcastle.gov.uk
• Safeguarding Adult reports can be made through the contact details for Adult Social Care Point or out of hours through the Emergency Duty Team.
• Referrals for patients in hospital will be made to our teams via the wards.
• If there is an urgent need for assistance out of hours or on a weekend, then our Emergency Duty Team can be contacted on 0191 278 7878. 

Children’s Social Care

Children’s Social Care is a service within Newcastle City Council who provide statutory support to children and families in need of support and protection. There are a range of professions within Children’s Social Care including Social Workers, Family Help Keyworkers, Family Support Workers, Child and Family Workers, and Leaving Care Support Officers. There are also a range of support services including a Family Group Conference Team, Multisystemic Therapy Team, Multi Systemic Therapy Child Abuse and Neglect, and Future Focus, who provide therapeutic support and advice for children in care. 

The service conducts assessments of need and risk, which are completed to ensure the right level of support is provided to the child and family. It works with families and other professionals on Child in Need Plans and Child Protection Plans, as well as supporting children who are placed in Local Authority care, and Care Leavers up until the age of 25. 

Within the Children’s Social Care structure, there is a dedicated team called the Children with Disabilities Team (see page 9 for more information).

Contact us:

Referrals for Children’s Social Care assessment or support come through our Front Door Service; referrals will then be screened, and a decision made whether to progress for an assessment. Our Front Door Service can be contacted on 0191 2772500 (Monday to Friday 8.45am to 5pm) or referrals can be made on the following website: Report a concern about a child or young person | Newcastle City Council

If there is an urgent need, out of working hours or at the weekend, our Emergency Duty Team can be contacted on 0191 278 7878.